Shipping & Returns
Shipping Policy
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
General Shipping Terms
These are TerminalDepot's General Shipping Terms that apply to all domestic shipping options.
- Delivery times are measured in business days.
- We cannot guarantee same day shipping. All orders are subject to a processing time of 1-2 business day processing time prior to shipping. The estimated arrival date is not a guarantee of when the package will be delivered.
- We do not process orders on Weekends, or Holidays.
- Original shipping fees are non-refundable. Shipping fees are for the services provided by the carrier and will not be refunded if item is returned for any reason.
Shipping Options
- We offer the following shipping options Ground, Standard Overnight, 2nd Day, and 3 Day Shipping
- Delivery time measured in business days.
- TerminalDepot works with a number of professional shipping carriers; your order will be shipped by the carrier that can best meet the estimated delivery time.
- These are the following shipping services we offer.
| Shipping Option | Delivery Time |
| Standard Overnight: | 1 Business Day |
| 2nd Day: | 2 Business Days |
| 3 Day: | 3 Business Days |
| Ground: | 1-7 Business Days |
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping method you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
If a “Shipped” status is showing, please note that orders containing more than 1 item may be shipped from different warehouses and, as a result, items may arrive in separate packages at different times even if they ship on the same date.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (we sent out a incorrect, defective item, or etc.).
Your product will be inspected and processed upon return. Physically damaged* items cannot be returned. TerminalDepot has a right to refuse returns, if upon inspection shows any sign of physical damage, tampered, missing accessories, including original, or refurbished manufacturer's packaging. If you return any physically damaged, or missing item(s) to TerminalDepot, your product will be returned to you at your expense.
Please do not tape or write on products or the original manufacturer box. Items received with any writing on, taped on, torn, cut, and damage caused in any way to the original, or refurbished manufacturer's packaging, will be refused and returned to you at your cost and without credit approval
TerminalDepot does not offer refunds on software purchases, or where the activation code have already been sent to the customer. Unlike other physical goods, software and software licenses can be duplicated. Once a license has been issued, it is unfortunately not possible for us to recall all copies. Therefore, TerminalDepot does not accept product returns or exchanges. In cases of defect, or shipping damage we do offer exchanges for similar products.
When returning a product for refund, it is recommended for customers to use a method of shipment with tracking number, as TerminalDepot cannot be responsible for items lost due to its carrier while in transit. All of our terminals are unlocked and may be used with any processor that supports it. Please check prior to purchasing the terminal or software with your merchant processor, gateway provider, or software vendor to see if the terminal or software you are purchasing is compatible with your processor, or current needs. TerminalDepot will not be held liable for any issues due to incompatibility that arise, and will charge a 20% restocking fee.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. You will receive a email stating that you have made a request for return. Once your return authorization request has now been authorized and you will receive an email shortly with complete return instructions*. If you checked out as a guest, click the forgot password link and enter the email address used to place the order. Our system associate your account and send you a password reset email.If you do not receive a email in a few minutes please check your junk email folder.
If TerminalDepot emailed you a return label, the shipping cost will be deducted from your refund. If your return does not meet TerminalDepot's return guidelines or any items are missing, the original payment method will be charged for the return shipping cost
*No returns will be accepted without a prior RMA #, items received will be refused and returned to the customer at customer's expense.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
- Devices received for repair that are diagnosed as "No repair required" are subject to return shipping fee.
- Equipment repairs and refurbished equipment purchases are warranted for a period of one year from the date of shipment.
* Physical damage includes but is not limited to improper handling and any other type of damage sustained by irregular use.
Return Shipping
- Please use a separate box to ship the terminals & devices back. Make sure you do not mark, sticker or damage any manufacturer’s box. We have to reuse these boxes to submit back into our inventory and if they are in poor condition we will deny you return
- Assigned RMA # must be marked on the shipping label of the shipping box, and shipped to the above address, to avoid a delay on your return.
- All hardware returns need to come back with the original box with no markings, all inner packaging, manuals, paperwork, accessories, and packaging or your return will be denied.
- Your order will be refunded minus any fees including return shipping costs.
- Please return all manufacture boxes in “new” condition. Do not ship in, mark, damage or sticker the original manufacture box. If you do your return will be denied.
- Do not use shredded paper to pack the terminals for Shipping. The dust from the paper gets inside the Terminals and could cause additional problems and costs.
- You will need a new RMA # for each order you are sending back.
