FAQ
Previous Customers
Your basic details such as name, email address, phone number and physical addresses are transferred.
Since passwords can’t be exported from most stores, customers are transferred with a feature flag that requires them to reset their password the next time they log in.
Our engineers are currently working on transferring your previous order information over to our new site. In the mean time you can access your past information by visiting our archived site at, http://archive.terminaldepot.net. Just use your same username and password as you have done before on our old site.
Order Shipping and Tracking
Here at TerminalDepot we offer Ground, 3 day, 2nd day, Standard Overnight, and Priority Overnight Saturday Delivery for shipping choices.
- Delivery time is measured in business days. Carriers do not count weekends and holidays as business days.
- We cannot guarantee same day shipping, even though we try to process and ship out most orders same day.. All orders are subject to a processing time of 1-2 business day processing time prior to shipping. The estimated arrival date is not a guarantee of when the package will be delivered.
- TerminalDepot works with a number of professional shipping carriers; your order will be shipped by the carrier that can best meet the estimated delivery time.
- We do not process orders on Weekends, or U.S. holidays.
- Original shipping fees are non-refundable. Shipping fees are for the services provided by the carrier and will not be refunded if item is returned for any reason.
By default, the last used shipping address will be saved into to your Terminaldepot account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
After logging into your account, the status of your checkout history and tracking information can be found under Order History. All orders will have a tracking number once shipped, and will be emailed to the email address used to place the order.
Orders can be only cancelled if they are not Special Orders, or has not been shipped yet. To cancel email us at support@terminaldepot.net with your order number, name, and message requesting cancellation. Orders will not be considered cancelled unless your receive confirmation from us via email, or phone.
Due to shipping carriers now picking up earlier than usual. Our new order cutoff time is 1 PM EST. Some days carriers may show up later, and we will try to get as many orders shipped as we can. Please give us a call to check an see if we can process and ship your express order out same day.
Payment and Billing
At the moment, we only accept all Credit/Debit cards, and Amazon Pay, Google Pay, and PayPal as payment options.
You only have to pay sales tax if you are located in the same state as our warehouse which is located in Connecticut.
Invoice will be emailed to you after your is placed.
Credits usually take 7-10 business days from the time we receive the item(s).
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Account Support
You can create account by click on the link on top "Register Now"
you can do by going to "My Account/Settings"
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
You can reset your password by clicking on "Forget my password" link.
Please log in to your account under Completed Orders section is a option to request a return. You must have a RMA # number for us to accept your return and refund your order.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
Buyer Support
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service, or use our Product Request Form for assistance.
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
International Shipping Policies
You can check on at our checkout page
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
You can return most products within 30 days or placing your order. For more details on our Return Policy please visit our Return Policy page.
Order Support
Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
